1. The price
Merit is a monthly subscription of USD $20. That includes interview time. One interview and one CV are free, with no card. Paddle.com Market Ltd is the merchant of record: they charge the card, collect tax where required, and issue the receipt. The name on the statement is Paddle, not a separate Merit processor.
Current packaging is on pricing.
2. How to cancel
Cancel from the Plan page after you sign in, or from the Paddle customer portal. Cancellation takes effect at the end of the current billing period. You keep access until that date. We do not cancel immediately by default, because the month is already paid.
If you delete the account, the vault is removed. Deleting the account does not by itself refund the current period.
3. When we refund
Unused days in a paid period are not refunded automatically when you cancel at period end. We will look at a refund when:
- you were charged in error, including a duplicate charge
- the app was unavailable for a material part of the period you paid for
- the consumer law of your country requires it
- you write to us and the facts support reversing the charge
Email [email protected] with the Paddle receipt or the last four of the card if you have it. We look at requests in good faith. Approved refunds are processed by Paddle. We do not refund because a job application went badly. We never promised interviews, offers, or visas.
4. Extra usage
Extra interview usage you buy from the Plan page is added to the same account. It is not cash. We do not refund unused extra usage when you cancel or delete, except where consumer law requires it or the charge was an error.
5. Consumer law
This policy does not limit any rights you have under the consumer law of your country, including cooling-off or statutory refund rights where they apply. If those rights conflict with a sentence here, the law wins.
6. Contact
Billing and refunds: [email protected]. Everything else: [email protected]. Operator: Namruth Paspulety. Also contact, terms, and privacy.