Merit

Legal

Refund policy

Cancel any time. Access runs to the end of the period you already paid. If a charge looks wrong, email us and CREEM.IO* STORE processes anything we approve.

Last updated 24 September 2026 $15 first month, then USD $20
Cancel at period endKeep access through the period you already paid for. Request a refundWe review billing errors, service issues, and rights under consumer law. Recognise a chargeFind your receipt or contact us before disputing an unknown charge.

1. The price

Merit is a monthly subscription of USD $20 and includes a metered allowance renewed each billing month: interviews and about 150 job readings. The first month is an introductory offer of USD $15, which is 25% off. Each month after the first is USD $20. One interview, one CV, and one job reading are free, with no card. Armitage Labs OÜ is the merchant of record: CREEM.IO* STORE charges the card, collects tax where required, and issues the receipt. The name on the statement is CREEM.IO* STORE.

Current packaging is on pricing.

2. How to cancel

Cancel from the Plan page after you sign in, or from the CREEM.IO* STORE customer portal. Cancellation takes effect at the end of the current billing period. You keep access until that date. We do not cancel immediately by default, because the month is already paid.

If you delete the account, the vault is removed. Deleting the account does not by itself refund the current period.

3. When we refund

Unused days in a paid period are not refunded automatically when you cancel at period end. We will look at a refund when:

  • you were charged in error, including a duplicate charge
  • the app was unavailable for a material part of the period you paid for
  • the consumer law of your country requires it
  • you write to us and the facts support reversing the charge

Email accounts@meritcv.com with the CREEM.IO* STORE receipt or transaction ID and the email address on your Merit account. Do not send card details. We look at requests in good faith. Approved refunds are processed by CREEM.IO* STORE. Buyers can also contact CREEM.IO* STORE buyer support. We do not refund because a job application went badly. We never promised interviews, offers, or visas.

4. Extra usage

Extra usage is purchased in $10, $20, or $50 amounts. It is added to the same account and is not cash. We do not refund unused extra usage when you cancel or delete, except where consumer law requires it or the charge was an error.

5. If you do not recognise a charge

A charge you do not recognise is usually one you did make, so it is worth identifying it before disputing it — a chargeback takes longer than a refund and is the slowest way to resolve a mistake.

  1. Search your inbox for the receipt Creem emailed you when you paid. It names the product, the seller, and the amount.
  2. Look the order up directly: creem.io/my-orders/login. Enter the email address you used, and match the amount and date against your statement. If it is not there, try another email address — it is easy to have paid with a different one.
  3. Still nothing? Write to accounts@meritcv.com with the amount, the date, and the last four digits of the card. Never send full card details.

Creem can look up any charge you cannot identify and tell you which product and seller it came from.

6. Consumer law

This policy does not limit any rights you have under the consumer law of your country, including cooling-off or statutory refund rights where they apply. If those rights conflict with a sentence here, the law wins.

7. Contact

Billing and refunds: accounts@meritcv.com. Everything else: help@meritcv.com. Also contact, terms, and privacy.